Amadeus offers a suite of support options to meet the varied needs of our clients' custom software and production systems after development. These services are not outsourced; instead they are provided using resources from our development teams and our dedicated client support group. As with our software development practice, our goal is to understand the anticipated short term and long term support needs of our clients after the software is completed. We can then recommend and customize the various services to meet these needs.
Software Continuity Plans
We match the client requirements for software continuity in regards to responsiveness and ongoing needs for enhancements, problem resolution, and maintenance with a plan to support those needs by reserving and/or dedicating appropriate development resources.
Extended Production Support Options
We offer a menu of a la carte options to support the client's release of their software to their users, e.g. deploying to production. Given the needs are highly variable, we offer options a client can pick and choose to support their specific needs.
Transitioning Software Offerings
We meet the clients long term needs of transitioning the software to their internal teams: e.g. operations & support and/or development. Offerings also include our Client in Partnership program, or building a team for our client.
To further investigate whether Software Support and Maintenance services from Amadeus Consulting is right for your organization, please contact our team.