Custom Software Support and Maintenance| Application Support

Amadeus Consulting offers application level support and maintenance solutions for our custom software applications, as well as for most software systems developed by third parties. When your business relies on applications to run effectively to avoid costly downtime for employees or customers, Amadeus Consulting's tailored support solutions will provide the optimal level of support to meet the enterprise needs.

To find out more about our custom support options, competitive pricing, and other options, please contact our business development team.

In order to provide the optimal software support and maintenance services for clients of all sizes and needs, Amadeus Consulting has created a distinctively proactive and flexible support infrastructure. Our team will partner with companies to tailor the right approach to fill support gaps in their current approach, or provide complete solution support for the business that does not want to hire a large IT staff to manage application support.

Custom support solutions can include:

Intelligent Monitoring

Our goal is to resolve system issues before they have an impact on your business. This includes 24 x 7 proactive monitoring to keep your systems running at optimal speed and performance, as well as custom monitoring systems which can dig deeper into your business processes.

Concierge Support

A single point of contact is accountable for your level of service. No phone systems, transfers or "tickets." You get a direct line to the support member directing your account.

Deferring to the Experts: Amadeus Consulting’s Unique Support Team

Based in Boulder, Colorado, our in-house support staff are experienced in software development and support. Each is responsible and capable of directly assisting you with any support issue.

Keeping the Application Fresh and Relevant

Our support team has an entire custom software development company from which it can draw resources. This helps ensure a longer lifecycle for your software systems, as additions, customizations and upgrades are requested.

Marketing Support Solutions

Combined with our technology support staff, Amadeus Consulting's marketing team can also provide insight, assistance and marketing support to ensure that your marketing processes are running at optimal performance levels in comparison to established benchmarks.

Individualized Support Packages

Every company is unique and has different needs at different times. A variety of options and scalable services ensures that you get exactly what you need, without paying for services that you don't, with the ability to easily adapt your service options should your needs change.