"Amadeus Consulting has a wide breadth of knowledge and experience that has contributed significant value to this venture. They have helped us navigate the technology and create an intelligent and easy-to-use enterprise system." 

-  Lisa Dumont, B-cycle

Application Production Support

Ensure Your System's Success with IT Support and Maintenance Experts

Amadeus Consulting provides support solutions for software built by us as well as many applications built by third-party vendors. Our clients receive access to both business and technical specialists spanning web, mobile, creative and digital marketing without ever having to hire an in-house army. Based on your needs, we offer monitoring of key performance indicators, a flexible model to deliver enhancements and ongoing development, and priority response options and 24/7/365 service. Our development team understands critical situations and how to work within live environments and systems in production to meet the ongoing needs of our clients.

Once you engage Amadeus Consulting as your software support provider, you will be given a direct line of communication to our Support Team. Our clients have an assigned a primary and secondary developer and an entire team as a backup when needed. Amadeus Consulting’s focus on building long-term relationships means clients have a dedicated team member who is passionate about finding a resolution to specific problems ensuring business goals are met.

Our approach is based on your unique needs and business goals to offer:

  • Monitoring of key business results leveraging Amadeus-developed technology tools
  • Flexible models to deliver enhancements and ongoing development
  • Priority response options and available 24/7/365 service 

Amadeus Consulting offers three IT support plans to ensure the right-sized solution for your business:

  • Premier Support: the most comprehensive level of support we offer. Premier Support is a partnership, offering “white glove” service with the fastest response time to issues for mission-critical systems.
  • Retainer Support: recommended for clients that are looking for regular service during business hours for bug issues and ongoing enhancements.Often, our Retainer Support clients need assistance keeping their applications up to date, especially for rapidly changing technologies such as mobile apps.
  • On-Demand Support: best for budget conscious clients that need access to support but aren’t yet positioned to engage at a Retainer or Premium level. This model is intended to satisfy ad-hoc support requests for projects requiring minimal, non-critical work during business hours.

Amadeus Consulting’s support structure is designed to provide clients with direct access to the team member capable of fixing the issue. Our support staff members are also skilled software developers and understand how software systems work from the ground up. Our support team has the ability to quickly and efficiently target issues and to create lasting solutions.

While quick-fixes may address a software emergency, they typically do not provide lasting solutions. Our support and development experts provide triage, but they can also go many steps further by building comprehensive solutions that prevent reoccurrences and keep your systems up to date. Our experts are capable of providing smart support for any software developed by Amadeus Consulting, as well as many software systems developed by other third-parties.

Learn more about the services provided by each of our software and IT support partnership options:

Read about some of our clients who rely on the Amadeus Consulting Support team to keep their business running at top performance:


Custom Enterprise Systems

B-cycle wanted Amadeus Consulting to build an enterprise level member portal on kiosks for new patrons that would not only handle transactions, but also track user statistics such as distance and carbon offset. Drawing on our extensive experience with hardware integration, Amadeus Consulting integrated custom software on custom hardware, a challenging but rewarding experience. The kiosk application was built with Microsoft Silverlight to enhance the Rich Internet Application feel.

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