Our team of business and technical experts strive to offer solutions to ensure your business runs at its highest level. Our premier support clients can rest assured that their business is being monitored all the time to ensure peak performance.
Contact us to learn more about how premier support solutions can help your business through
intelligent monitoring and 24x7 support.
About Premier Client Support Our premier support plans are our highest level of support we offer. This is a partnership, offering "white glove" service with the fastest response time to issues. Our premier support clients have a knowledgeable team of experts watching their systems all the time to identify and solve potential problems before they even happen. This option is best for clients who are looking for a support "insurance policy" that is keeping an eye on important systems and business functions.
Premier support clients enjoy the following benefits:
- Immediate response time during regular business hours*
- 24x7 developer availability - 2 hour response time outside regular business hours
- Priority handling and concierge-level service
- Proactive KPI System Monitoring
- Proactive system maintenance and performance tuning
- Unlimited bug fixes (for Amadeus Consulting developed code)
- Scheduled developer resources - enables quick response
- Monthly status reporting
- Monthly project management
Business AND Technical Support
Premier support includes not just technical support, but business support as well. Does your business want to know not only that your website is running at optimal performance, but also your user load and sales transactions are coming through at the rate you expected to meet your business objectives? How about knowing what keywords are performing as expected in your Ad Words account? Our support team monitors all KPI systems, whether it is a technology solution or a business solution.
Additionally, premier support clients receive their own private channel to the support team, 24x7. Premier support clients enjoy priority handling. When you call, your issue gets handled first. Timeliness is key for premier support clients, and issues are responded to within two hours on the day it is received.
*Regular Business Hours are 7am - 6pm MST, Monday - Saturday
Support Plan Benefits Comparison:
| Services Provided | Premier | Retainer | On-Demand |
| Immediate Response Time - Business Hours* | x | | |
| 24x7 Developer Availability | x | | |
| Priority Handling of Issues | x | | |
| Proactive KPI System Monitoring | x | | |
| Proactive System Maintenance & Performance Tuning | x | | |
| Unlimited Bug Fixes (for Amadeus Developed Code) | x | | |
| Scheduled Developer Resources - Enables Quick Response | x | x | |
| Monthly Status Reporting | x | x | |
| Monthly Project Management | x | x | |
| Regular Business Hours* Availability | x | x | x |
| Non-Critical Problem Resolution | x | x | x |
| Same Day Response Time - Business Hours* | | x | |
| Ad-Hoc Requests Handled First Come, First Served | | | x |
| *Regular Business Hours are 7am - 6pm MST, Monday - Saturday |