Retainer Client Support
Retainers are for clients that need regular service during business hours. Retainers can be for bug issues or enhancements. Often, our retainer support clients need assistance keeping their applications up to date, especially for technology that changes quickly, such as mobile apps.
We recommend all clients have at the minimum retainer support for their technology systems. The benefits are just too numerous to ignore. These benefits can include:
- Scheduled developer resources - enables quick response
- Same-business day response to critical issues
- Continual software upgrades and performance updates
- Ideal for software maintenance and IT support
- Monthly status reporting
- Monthly project management
Support Plan Benefits Comparison:
| Services Provided | Premier | Retainer | On-Demand |
| Immediate Response Time - Business Hours* | x | | |
| 24x7 Developer Availability | x | | |
| Priority Handling of Issues | x | | |
| Proactive KPI System Monitoring | x | | |
| Proactive System Maintenance & Performance Tuning | x | | |
| Unlimited Bug Fixes (for Amadeus Developed Code) | x | | |
| Scheduled Developer Resources - Enables Quick Response | x | x | |
| Monthly Status Reporting | x | x | |
| Monthly Project Management | x | x | |
| Regular Business Hours* Availability | x | x | x |
| Non-Critical Problem Resolution | x | x | x |
| Same Day Response Time - Business Hours* | | x | |
| Ad-Hoc Requests Handled First Come, First Served | | | x |
| *Regular Business Hours are 7am - 6pm MST, Monday - Saturday |