Keep your systems running at optimal levels!
Amadeus Consulting offers support plans for clients who need a dedicated senior-level resource managing their technical support service. Clients receive technical support for defects for any software built completely by Amadeus Consulting, as well as research and diagnosis of software related issues. For systems built wholly or partially by third-party software providers, the team will design a plan that addresses the unique issues presented by the client's existing system. In most cases, this translates to a dramatic cost saving when compared to hiring additional IT resources. Amadeus Consulting offers three client support plans to ensure we have the right-sized solution for your company: Premier, Retainer and On-Demand.
or call us at 720.564.1231.
Support Plan Benefits Comparison:
| Services Provided | Premier | Retainer | On-Demand |
| Immediate Response Time - Business Hours* | x | | |
| 24x7 Developer Availability | x | | |
| Priority Handling of Issues | x | | |
| Proactive KPI System Monitoring | x | | |
| Proactive System Maintenance & Performance Tuning | x | | |
| Unlimited Bug Fixes (for Amadeus Developed Code) | x | | |
| Scheduled Developer Resources - Enables Quick Response | x | x | |
| Monthly Status Reporting | x | x | |
| Monthly Project Management | x | x | |
| Regular Business Hours* Availability | x | x | x |
| Non-Critical Problem Resolution | x | x | x |
| Same Day Response Time - Business Hours* | | x | |
| Ad-Hoc Requests Handled First Come, First Served | | | x |
| *Regular Business Hours are 7am - 6pm MST, Monday - Saturday |
Read more about the different levels of support we offer below: